Refund Policy

Effective Date: August 4, 2026

Customer satisfaction is important to us.

Please read our Refund & Return Policy carefully.

Returns

You may request a return within 7 days of receiving your order if:

The product was damaged during delivery.
You received the wrong product.
The product is defective.

To qualify:

The item must be unused.
The original packaging must be intact.
Proof of purchase is required.
Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

Opened hair oil bottles
Used personal care products
Products damaged due to misuse
Items returned after the return period
Damaged Orders

If your order arrives damaged:

Take clear photos immediately.
Contact us within 48 hours of delivery.
Include your order number and photos.

We will review your claim and provide an appropriate resolution.

Refunds

Once your return is inspected:

Approved refunds will be processed within 7–10 business days.
Refunds will be issued using the original payment method whenever possible.
Exchange Policy

We replace products only if:

The wrong item was shipped.
The product is damaged.
The product is defective.
Shipping Costs
If the return is due to our mistake, we will bear the return shipping cost.
If the return is for any other eligible reason, the customer may be responsible for return shipping charges.
Order Cancellation

Orders may be canceled before they are shipped.

Once an order has been dispatched, it cannot be canceled and must follow the return process.

Contact

For refund or return requests, please contact:

Email: support@onganic.co